RunningXpert.com

Ordered running shoes. The shoes got lost by DPD delivery somewhere along the way. The investigation which should take a maximum of 10 working days is currently running 15 working days and counting. I have signed legal documents stating that I have not received the product. Still, the runningxpert people refuse to refund or send another pair of shoes as long as the investigation at dpd is ongoing. One customer service lady literally said that this is because "there is no way that they know whether I have in fact received the shoes or not". So, shoes are paid for. They get lost somewhere along the way. Runningxpert turns this problem into the customer's problem. Never ordering from this company again

I ordered the garmin forerunner 55 on 28th April and returned it via Evri on the 2nd May. I sent across photographic evidence that they had received it. Someone from the customer service team replied to my emails, explaining to me it will get to Denmark in two weeks, I will then receive a refund. This was on the 10th May. It's now 30th May, still no updates or refund. 7th June they suddenly cannot locate the watch I sent them. 3 weeks now it's been sat at Atlas logistics in Birmingham. 11th June they have found it and said its off to Denmark, it will take 2 weeks. 25th June it wasn't on the pallet, so it's still in Birmingham! It may get put on the pallet on Tuesday according to customer service. I just want my money back!!! I have done my part by getting it to Atlas Logistics in Birmingham I should receive my refund. This company is very unprofessional and you get absolutely nowhere with customer service.

Schoenen van zeer goede kwaliteit en prijs. Duidelijk communicatie over het te leveren product. En daarbij ook zeer snelle levering. Echt heel erg tevreden!

Zeker de scherpste prijzen voor mijn product: AD Shock absorber. Ik wachtte al ongeveer 5 maand tot mijn maat 80C opnieuw binnen was. Ik had me ingeschreven bij: krijg melding indien maat aanwezig. ik kreeg geen melding en toen maat terug op website verscheen waren er opnieuw maar 2 exemplaren over. Toe ik er 4 in winkelmand had, en er 2 moest annuleren, lukte dit niet. De site bleef hangen, ik probeerde wel vier keer. de volgende dag lukte het wel om er 2 te bestellen. De verzendkosten zijn een minpunt. Als ik meer wil bestellen om geen verzendkosten te hebben, kan dit niet als voorraad beperkt is.

Ik heb hier 1 keer besteld en dat is het. In de toekomst bestel ik zeker hier niet meer!