Rexel destructeur de documents momentum x312-sl, particules noir

Have purchased and used very little, was shredding 5 sheets at the time and the paper got jammed and not able to use it anymore as it won't switch on. It broke down after 6 days, nice design and doesn't do job at all. Tried to reach customer service, no one picked up have been on the line for more than 25 min also called the nearest store were they were unable to help. No one seems to be helping!