Shogun Total War - Warlods Edition

The disc I got looked fine but after it installed it would not play. It would play the opening video then the screen would flash and it would pop up a message saying "this game can not run at this time". I tried to reinstall and it still would not work, my pc plays all my other games fine. I would like to have a new one sent to me or know what I have to do to get one.

Erg leuk spel, mooie campagne, grootse veldslagen. Geluid kan wel glitchen bij grote groepen mensen.