Philips AVENT SCD860/01

For the 2 years after the purchase, there were 2 major issues. The previous time the baby monitor was not operational for more that 2 weeks, after that it continued working as before.This time Philips upgraded the firmware, the new mobile app is with limited features (the monitors of temperature and humidity is missing) and lots of bugs, e.g. every time I access the baby monitor I need to mute the sound as the setting is not remembered.

Thought it was bad WiFi but it happened everywhere, connection is always lost, app is always down, not user friendly. It was expensive so this was very disappointing. Also, it was for my first baby, so not being able to see her when I wanted to was upsetting.

I purchased two of this monitor to use at different locations. Though not user friendly but was ok for a while until it cut off completely and refusing to connect to wireless internet in both locations. After several attempts with philips who were quick in response but with no help as they only serve UK and Ireland where I purchased the monitor but using overseas.

I received this baby monitor at my baby shower, and was excited about the capability to see baby on my smartphone. However, once I began using it I realized I wished I would have got a monitor with its own screen and one that had better connection. Almost every single time I use the monitor when baby naps the sound signal is lost, the video feed is lost or both signals are lost completely all together. We have excellent WiFi connection and I’m still within the house when this happens. Very unhappy with this product.

Would love to have seen a physical monitor included. The app was down when I first purchased and attempted to use the product which resulted in not being able to use it at all. A physical monitor would have prevented this problem. Our home has spotty internet coverage especially in the bedroom which would have resulted in excessive data charges. I am trying to return the product and have spent several weeks now trying to get it processed without success and no resolution in sight.